Shipping

Please reach out to us within 24 hours of receiving the product; otherwise, we will be unable to address your concerns due to the perishable nature of the products.

The amount will be refunded/reimbursed to the same instrument used to transact. The amount will be refunded to your account within 7 - 10 business days, as per standard banking practices.

If you have questions, please email our Customer Service team via hello@urth.in or call us at +91 81974 97531. We’ll be glad to assist you!

Shipping & Returns

1. How do I track my order?

Urth uses different shipping partners depending on location, delivery, date, and availability.

2. How will I know when my order is being delivered?

When we generate your tracking number, it will trigger an email. If you don’t see the tracking number in your inbox, please check your Spam or Junk folder just in case it landed there. You’ll be able to identify which shipping method we’re using to deliver your order once you open that email. Please note that the shipping scans are not always accurate or timely.

3. Do you ship fresh flowers outside Bengaluru?

Unfortunately, we’re unable to ship fresh flowers outside Bengaluru. We hope to be able to get it to everyone very soon!